Website, Digital Product Terms & Refunds

Last updated: 24 July 2026

1. About These Terms

These terms govern use of thedesignershouse.co.uk and purchases of digital products from The Designers House, including Canva templates, Microsoft Excel workbooks, PDF guides, ZIP folders and other electronically supplied resources.

Contact: info@thedesignershouse.co.uk

By placing an order, you confirm that you are at least 18 and have reviewed the product description, price, software requirements and these terms.

2. Website Use

Website content is provided for general information and commercial presentation. You must not copy, scrape, reproduce, distribute, interfere with or misuse the website, its systems, branding, photography, text or product content.

We may update, suspend or withdraw website features for maintenance, security or business reasons. Third-party links and services, including Canva, Microsoft, payment platforms and social-media services, operate under their own terms.

3. Product Information and Compatibility

The product page describes the main features, file format, page or tab count, intended use and required software. That description forms part of your contract. Before buying, you are responsible for checking that you have suitable equipment, internet access and software.

• Canva products require a Canva account and internet access. Any third-party fonts, photographs, stock elements or premium features you choose may be subject to Canva’s own terms or charges.

• Excel workbooks are designed for Microsoft Excel. We do not guarantee that formulas, formatting or dropdowns will work correctly in Google Sheets, Apple Numbers or other programs unless the product page expressly says so.

• ZIP files require a device capable of downloading and extracting compressed folders.

• Product mock-ups are illustrative. Screen, printer and paper differences may affect colour and appearance.

4. Prices, Orders and Payment

Prices are shown in pounds sterling and include VAT where applicable. Payment is taken through the payment methods shown at checkout. An order is accepted when payment is confirmed and we send the order confirmation or provide access to the digital product.

You are responsible for entering a correct email address. If you do not receive the download email, check your spam folder and contact us with your order details.

5. Instant Access and the 14-Day Cancellation Right

Digital products are supplied immediately after payment. Before checkout, you must expressly request immediate supply and acknowledge that once access or downloading begins, you lose the statutory 14-day right to cancel.

Where you have given that consent and acknowledgement, we do not offer a change-of-mind refund after access or downloading has begun. This does not affect your rights where the digital content is faulty, not as described or does not perform as stated.

6. Refunds and Problems

Please contact us promptly if:

• you receive the wrong product or a file is missing;

• the download link does not work;

• the file is corrupted or cannot be opened using the software stated on the product page;

• the digital content is materially different from its description.

We will investigate and, where appropriate, provide a replacement file, restore access, correct the issue, offer a price reduction or refund in accordance with applicable law. We may ask for reasonable information or screenshots so we can identify the problem.

A mistaken purchase, lack of the stated software, failure to extract a ZIP folder, or use in an unsupported program does not normally make the product faulty. Any goodwill refund outside your legal rights is at our discretion.

7. Your Licence

Each purchase grants one non-exclusive, non-transferable licence for the purchasing designer or business to use and personalise the product within their own interior design business.

You may:

• edit templates with your own branding, wording, images and business details;

• use completed client-facing documents with your own clients;

• make separate working copies of trackers or calculators for your own projects;

• print completed resources for use within your own business.

You must not:

• resell, redistribute, gift, share or sublicense the original files, Canva links, formulas, guides or editable templates;

• share the product with another designer, studio or business that has not purchased its own licence;

• upload it to a shared template library, membership, marketplace, drive or resource portal;

• copy, adapt or extract the content to create a competing product;

• claim or sell the original resource as your own creation;

• provide clients with the editable source template or workbook for them to reuse or resell.

All intellectual-property rights remain with The Designers House and its licensors. Purchasing a product gives you the limited licence above, not ownership of the original template, workbook, guide, design or formulas.

8. Appropriate Use and Professional Responsibility

Our templates, calculators, trackers and guides are practical educational and organisational resources. They do not replace legal, accounting, tax, financial, employment or other regulated professional advice.

You are responsible for checking and adapting wording, fees, calculations, contractual clauses, tax settings, markups, timelines and business information before relying on or sending any completed document to a client.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, or limits any mandatory rights you have as a consumer.

We are not responsible for losses caused by use contrary to the instructions, use in software not stated as compatible, unauthorised alterations, third-party platform changes, or business decisions made without appropriate professional review. For business customers, our total liability relating to a digital product will not exceed the amount paid for that product, except where the law does not allow that limit.

10. Complaints

Send complaints to info@thedesignershouse.co.ukwith your name, order number and a clear description of the issue. We will acknowledge the complaint and aim to respond within 14 days.

11. Changes and Governing Law

We may update these terms for future orders when our products, website or legal obligations change. The version accepted at the time of your order will continue to apply to that order.

These terms are governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings available in the part of the United Kingdom or other country where they live.